GENERAL TERMS AND CONDITIONS AND PRIVACY POLICY
Here you will find an overview of our terms and conditions for ordering, payment, delivery, and service, as well as information on data protection. The complete Terms and Conditions and other documents are available below as PDF files. If you have any questions about your order or the services we offer, our support team will be happy to assist you.
Rules for sale and delivery
For reasons of order production prepayment by bank transfer, in some cases delivery on account is possible (bodies governed by public law, stock goods).
Prices are net plus shipping costs (unless shipping is organised by the client).
Our products are made to order, the delivery time for each product is individually noted in the catalogue.
Unless otherwise agreed, delivery will be made by CIP (freight and insurance paid) (DHL, UPS, GEL, TNT).
Within 14 days for goods in stock, excluding made-to-order and special productions (must be made in writing).
The client shall bear the costs of the return shipment.
Warranty and claims for defects
The claim for material defects shall be made within 24 months after delivery.
All of our products are covered by a standard two-year warranty, effective from the date of delivery. Wear-and-tear parts are excluded.
With the optional Warranty+ warranty extension, the warranty for all our products is extended from two to a total of five years from the date of delivery. Wear-and-tear parts are excluded. Warranty+ can be added when placing your order.
We will take care of collection and return of the goods in the method of our choice.
